**Recorded live event. You must pass the quiz with a score of 80% to receive 1 CEU from the Center for Guardianship Certification. Please check with your state to determine if this CEU meets your needs.**

What separates great listeners from people who seem to hear but somehow miss the point? Are there tricks and tips guardians should know that dial up listening excellence? Is it possible to help others hear what our clients have to say so we all save time and frustration? Dr. Heather Connors leads the discussion that will challenge your skills and abilities.