**Recorded live event. You must pass the quiz with a score of 80% to receive 1 General CEU credit from Washington State. You may also receive 1 CEU credit from the Center for Guardianship Certification. Please check with your state to determine if this CEU credit meets your needs.**

Per Washington state policy, course credit can only be received once per course per biennial reporting period.

Professionals registered in Washington State must submit a completed Course Attestation Form to us via email or course upload in order to receive credit. The Center for Guardianship Excellence is required to report this form to the state within 30 days of the course. It is entirely your responsibility to complete and return the form before the 30-day deadline. The Center is not responsible if credit is not granted due to a missing or late form.

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What separates great listeners from people who seem to hear but somehow miss the point? Are there tricks and tips guardians should know that dial up listening excellence? Is it possible to help others hear what our clients have to say so we all save time and frustration? Dr. Heather Connors leads the discussion that will challenge your skills and abilities.